Technical Support Analyst

Current Openings

Technical Support Analyst

Summary / Objective

StrataDefense has an immediate opening for a Technical Support Analyst to join our technical support team. The Technical Support Analyst is an entry level position and acts as the frontline of support for our clients.

Job Duties

  • Answer incoming support phone calls and triage new support tickets
  • Handle incoming support requests such as:
    • Reset user passwords and unlock user accounts
    • Setup and disable user and email accounts
    • Setup and image customer workstations
    • Perform basic software and hardware installation and configuration
    • Resolve basic application, workstation, and server tickets
  • Complete project work as assigned
  • Contribute to team knowledge base
  • Report time accurately and completely
  • Operate under the leadership of the team lead or supervisor
  • Assist other team members as needed

Competencies

  • Detail-oriented
  • Capable of communicating with non-technical clients effectively
  • Able to perform under pressure and handle multiple tasks simultaneously
  • Committed to high quality work, done on time
  • Exceptional at solving problems

Supervisory Responsibility

None required for this position.

Physical Demands

This position requires occasional lifting or moving of equipment up to 50 lbs.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. 

Travel

Up to 10% travel to client sites.

Required Education and Experience

Associates Degree in Networking, Computer Support, or Application Development or 1 year on the job experience in a similar role strongly recommended.

Will train the right candidate.

AAP / EEO Statement

StrataDefense, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

 Additional Information

  • Relaxed, Collaborative, Casual Work Environment
  • Competitive Salary with Company-Based Performance Incentives
  • Health Insurance
  • Mileage Reimbursement for Onsite Client Activities
  • 401(k) Plan Offering
  • Paid Holidays and Vacation
  • Company-Paid Life Insurance